Refund, Returns & Exchange Policy

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📦 Overview – Key Points

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🔄 Exchange Policy

When is Exchange Available?

Exchanges are only available in the following specific cases:

1. Wrong Product Received

If the product you receive is different from what you ordered (wrong model, specifications, color, or variant), you are eligible for an immediate exchange.

Example: You ordered MacBook Pro 2019 but received MacBook Pro 2017 – Exchange Available ✅

2. Damaged or Defective Product (Within 7 Days)

If your product arrives with hardware defects or physical damage that was not disclosed at the time of purchase, you may request an exchange within 7 days.

Covered Issues:

• Display not working or dead pixels (more than 5 pixels)
• Keyboard or trackpad malfunction
• Ports not functioning
• Motherboard or major hardware failure
• Physical damage received during shipping

NOT Covered:

• ❌ Battery health/performance (explained in Battery Policy section)
• ❌ Software issues (can be resolved, not hardware defect)
• ❌ Minor cosmetic wear (normal for used/refurbished laptops)
• ❌ Damage caused by customer misuse
• ❌ Liquid damage or physical drops after delivery

⚠️ Important Exchange Conditions:

For Used/Refurbished Laptops:

If you want to exchange a used/refurbished laptop for a completely different model (not due to defect), the following terms apply:

• Inspection Required: Product must be returned in the same condition as received
• Original Packaging: All original accessories, charger, and box (if provided) must be included
• No Physical Damage: Product must not have any new scratches, dents, or damage
• Price Adjustment: If exchanging for a different price point, price difference applies
• Restocking Fee: A 10% restocking fee may apply for voluntary exchanges
• Time Limit: Must be requested within 3 days of delivery
• Availability Dependent: Exchange subject to availability of desired model

Note: For specific exchange queries on used laptops, contact us directly before initiating return.

For New/Brand New Laptops & Electronics:

• Sealed Box Required: Product must be in original sealed packaging
• Unopened Condition: Once seal is broken, exchange only available for defects
• All Accessories Included: Charger, cables, manuals, warranty cards
• 7-Day Window: Exchange request within 7 days of delivery
• Valid Reason Required: Must be manufacturing defect or wrong item

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🚫 No Refund Policy

Why No Refunds?

As a specialized electronics retailer dealing with laptops, computers, and tech accessories (many of which are used/refurbished units), we maintain a strict no-refund policy to ensure:

• Product authenticity and quality control
• Prevention of misuse or damage during customer possession
• Fair pricing for all customers
• Sustainable business operations

💰 Refund in Exceptional Cases Only

Refunds will ONLY be processed in these specific scenarios:

1. Product Return & Inspection Approved

If you return a product due to a valid defect or wrong item, refund will be processed only after:

1. Product Returned: Customer ships product back to GladiTech office
2. Physical Inspection: Our technical team inspects the returned product
3. Defect Verification: Confirmed that issue existed before delivery
4. Approval: Return/refund request is approved by management

Timeline: Refund processing takes 7-14 business days after inspection approval.

2. Payment Issues

• Duplicate payment made by customer
• Overcharged amount (price discrepancy)
• Payment made but order cancelled before shipping

3. Order Cancellation Before Shipping

If you cancel your order before it is shipped, full refund will be processed within 3-5 business days.

Note: Once order is shipped, cancellation and refund are not available. Only exchange for valid reasons.

💳 Refund Method

Approved refunds will be processed via:

• Bank Transfer: Direct deposit to your bank account (3-5 business days)
• Original Payment Method: Refund to the same method used for payment
• Cash on Delivery: If COD was used, refund via bank transfer (provide account details)

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🔋 Battery Policy – No Warranty

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🎧 Accessories – No Return Policy

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✅ Quality Assurance – What We Guarantee

Used/Refurbished Laptop Quality

At GladiTech, we understand that “used” has many categories and quality levels. We only provide the best quality used/refurbished laptops that meet our strict standards:

📋 Our Quality Standards:

Grade A – Excellent Condition (What We Sell)

• ✅ Fully Functional: All hardware components tested and working
• ✅ Minimal Cosmetic Wear: May have light scratches or minor marks (cosmetic only)
• ✅ Original Parts: No third-party or cheap replacements
• ✅ Clean & Sanitized: Professionally cleaned before shipping
• ✅ 80%+ Battery Health: Most units have 85-95% battery capacity
• ✅ No Major Defects: No broken parts, screen damage, or keyboard issues
• ✅ Performance Verified: Benchmarked and tested for performance

❌ What We DON’T Sell:

• ❌ Grade B/C laptops with visible damage
• ❌ Units with screen cracks or dead display areas
• ❌ Laptops with broken keyboards or trackpads
• ❌ Non-functional or faulty units
• ❌ Laptops with motherboard or major hardware issues

🔍 50-Point Inspection Process

Every laptop undergoes rigorous testing:

1. Display Test: Screen quality, brightness, dead pixels, color accuracy
2. Keyboard & Trackpad: All keys functional, trackpad responsive
3. Ports Check: USB, HDMI, audio jack, charging port tested
4. Battery Test: Charging, discharging, minimum 1.5-2hr backup verified
5. Performance Test: Processor, RAM, SSD speed benchmarked
6. Camera & Mic: Webcam clarity, microphone functionality
7. Wi-Fi & Bluetooth: Connectivity tested
8. Operating System: Clean macOS/Windows installation, activated
9. Physical Inspection: Hinges, body, screws checked
10. Final Quality Check: Overall condition grading

📸 What You See is What You Get

• Product images show actual condition (minor variations may occur)
• Cosmetic wear is normal and mentioned in product description
• If specific unit photos needed, request before ordering

Custom Inquiry: For detailed condition queries or specific unit inspection, message us directly before purchase.